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There is definitely concern that homes builders can pull a contract at any point and have no recourse if it leaves a family with a 2 year old toddler without a home during the holidays and COVID. Since all of this, we have since found out how much of a bullet we dodged. At the beginning of January, we were told by neighbors that either a pipe leaked, or the roof, which has not been corrected, may have leaked during the first weekend of January when there was a 3 day period of downpours. There have been credible reports that Perry had the 2 story foyer wall tore down and that there was sitting water in the garage during this time frame. Shortly after, the house was reportedly sold, but as of a few days ago, the buyers reportedly pulled out. The 10-year warranty, by StrucSure, sold to me by Perry Homes at closing excludes coverage for homes constructed "out of conformance" with the city permit-approved plans.
Distinctive architecture, crafted designs, energy efficiency, innovative technology, and personalized features are the building blocks of each Britton Home experience. TypeContractorAccording to the The City of Frisco, TX, the status of this license was at one point cancelled. If this is your business, please update your license status. A great source of pride for us comes from the remodeling reviews we receive from our clients. We love to hear direct feedback, receive letters, and be reviewed on Angie’s list. We have, in fact, been awarded most recently, for the 12th time, Angie’s List Super Service award—their highest honor.
Projects
Britton Homes embodies character and quality in every detail. We offer designs to fit every lifestyle in the most desirable communities in the Dallas Metro area. As a part of the Perry Homes family, Britton Homes is backed by a 50-year sterling reputation of unsurpassed quality in the home building industry. Our exceptional customer service, distinctive architecture, crafted superior design options and construction precision are unmatched.
General contractors and home builders are not licensed so you should do additional research before hiring one. We immediately contacted a real estate attorney review the contract and evidently most home builders have the ability to cancel a contract at any point as long as they refund the money. The attorney also mentioned that in 38 years of practice, he had never seen a builder pull a contract so close to the committed closing date.
BRITTON HOMES
We were given option pages with no pricing only to find that the sheets weren’t updated with pricing so instead of fixing and owning their admitted system errors we were still forced to pay for the upgrades. The division president of DFW would consistently say no and refuse to acknowledge the errors that were causing buyer's frustrations. Their license was verified as active when we last checked. If you are thinking of hiring Britton Homes / Perry Homes, we recommend double-checking their license status with the license board and using our bidding system to get competitive quotes. If you are thinking of hiring Britton Homes/Perry Homes, we recommend double-checking their license status with the license board and using our bidding system to get competitive quotes.
We paid for extra insulation between the media room and a bedroom and even though they had painted in red spray paint “insulate” on the concrete floor in front of that wall they didn’t insulate it. If we hadn’t walked our home on that day we would have never known because drywall would have went up. The workers at nearby homes blare music for 12 hours/day which makes our walls shake and we're trying to work from home and our baby is trying to nap. Multiple times workers have been here well into the evening - until 10 pm last night, using floodlights and loud machinery and the management at Perry has actually said to call the cops on the workers.
BBB Rating & Accreditation
Recently we decided to have a big backyard project done including a pool. See reviews below to learn more or submit your own review. Building permit records show that Britton Homes / Perry Homes has worked on 48 permitted projects. Analyzing permits over the last 4 years shows that Britton Homes / Perry Homes mostly works on new construction projects. We generally recommend hiring a contractor with a score higher than 95.
We have spoken to multiple agents, brokers, and competing builders who have all said this was ridiculous and disgusting that any builder would do that within 10 days towards their committed closing date. Our former sales rep with the home we built and sold stated to us that he has had to do the same cancellation, but never that close to the company’s committed closing date. We along with our agent left shocked by the way we were treated from reps of a company that boasts customer service being their priority. I feel like our building process has been extremely slow due to a lot Of mistakes.
Learn More About BRITTON HOMES
The Texas Department of Licensing Regulation does not require general contractors to carry a surety bond nor is there a state recovery fund. Building permit records show that Britton Homes/Perry Homes has worked on 385 permitted projects. Unlock this free profileto update company info and see who's viewing your profile. I submitted a request for a fix on my quartz countertop that was further damaged after the repair.
He thought that he unclogged it when not even a week later the flood happened. Found out that during the construction process a large boulder rock had found itself in the sewer pipe that is in our flower bed and it was blocking passage. They had to replace new carpet in two bedrooms and a closet along with new woodwork. Having to fight Perry that we deserved new woodwork that was not splintered and cracked instead of them filling it with wood putty and painting over it was another fight. In the end, we spent $25k on Airbnbs when we could've just rented an apartment if they were honest with us. Guess I maybe can't afford the model home Target prints after all lol.
When we did the final walk through before our move in, there was so much wrong with the house. They just kept nonchalantly being like "oh we'll fix that, we'll fix that." Clearly just normal for them to not properly complete work. I think they try to see how much they can get away with because they know people don't want workers in their home after moving in. I was also pregnant and expecting our baby at the end of June so we were counting on being moved in. Like someone else said, they kept extending the date at the last minute. And saying stuff like "oh just one more month, definitely by the end of July." Then it was definitely end of August.
CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. The next week another round of glaring concerns of quality of work arose, and again the we insisted in getting these issues addressed. The VP of construction Joe called another face to face meeting along with the Division President of DFW Gretchen to discuss “getting on the same page about our expectations” with the us and our realtor agent on 12/18. We have been in our house for a year and four months and the struggle is still real with them coming to fix things.
The City Permits Department did not send me a CO for 14 months despite my requests. Now, in December 2021, I receive a TCO dated AFTER the CO and both documents are AFTER the closing. However, state and federal law require these documents. When I sent the records that I received to Perry Homes, I asked why they were never provided at Closing as legally required. Perry Homes installed my roof shingles, roof felt and gutters wrong. I sent the inspection and submitted a warranty request.
Perry Homes defrauded me at closing into believing that I was buying a safe, code-compliant, conforming home with a 2yr workmanship and 10yr structural warranty. Fraud is a felony in ALL USA states, including Texas, where Perry Home has legally paid millions in political campaigns for the Governor, State Attorney General and Texas Supreme Court Judges. We recommend getting multiple quotes for any construction project. Our free bidding system will get you quotes from Britton Homes / Perry Homes and 2 other top contractors.
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